Ticket System
The Ticket System allows your community members to open private channels for support, applications, or reports. Flade provides a highly customizable ticket experience.
Configuration
To set up tickets, go to the Dashboard → Settings → Ticket System.
Basic Settings
| Setting | Description |
|---|---|
| Active Tickets Category | The Discord category where new tickets will be created. (Required) |
| Action on Close | What happens when a ticket is closed — Delete (channel removed) or Archive (moved to an archive category). |
| Archive Category | If "Archive" is selected, the category where closed tickets are moved. |
| Channel Name | Template for the ticket channel name (max 64 characters). Variables: {user}, {server}. |
| Ticket Message | The message shown inside the ticket when it's created (max 512 characters). Variables: {user}, {server}. |
| Close Button Label | Custom label for the close ticket button (max 24 characters). |
| Embed Color | The color of the ticket embed. |
Permissions & Moderators
- Ticket Moderators: Select up to 5 roles that should have access to view and manage tickets. These users can close, delete, or archive tickets.
Custom Fields
You can create a custom form (up to 5 fields) that users must fill out before opening a ticket. This helps gather necessary information upfront.
Field Types:
| Type | Description |
|---|---|
| Text Input | Simple text box for short answers. Configure a title (max 32 chars) and placeholder text (max 64 chars). |
| Select Menu | A dropdown with predefined options. Configure a title and up to 4 options (max 32 chars each). |
| Category Selection | A special dropdown that lets users choose a Discord category. Up to 4 options (max 24 chars each). Useful for routing tickets based on topic. |
| User Selection | A dropdown that lets users choose a server member. Configure a title. |
| Channel Selection | A dropdown that lets users choose a Discord channel. Configure a title. |
Ticket Button via Embed Builder
To add a "Create Ticket" button to a message, use the Embed Builder on the Dashboard. When creating or editing an embed, you can enable the Ticket Button toggle to attach an interactive button. See the Embed Builder documentation for details.
Ticket Logs
All ticket activity (opened/closed) is tracked in the Logs Viewer on the Dashboard.